Retention
Patient reactivation
Check contact permissions before reaching out to eligible patients.
Your clinic. Connected.
- Identify eligible patients
- Check before contacting
- Respond to the outcome
A clearer next step for your team.
Patients who have not returned may be ready to reconnect, but outreach needs a suitable reason and valid permission.
How it works
The workflow, step by step.
- 01
Identify eligible patients
Use the clinic’s selection rules and permitted records to prepare a reactivation group.
- 02
Check before contacting
Verify relevant contact permissions and the approved message for the outreach.
- 03
Respond to the outcome
Continue toward booking, hand over to staff or stop the relevant sequence when the patient responds.
Your team stays in control.
Past attendance does not replace contact permission. Clinic rules determine eligibility, messages and stopping conditions.
What we’ll check for your clinic.
- Which patients and visit patterns qualify for reactivation.
- Consent checks, message approval and staff ownership of replies.
See this with your clinic’s workflow.
Bring your system, your questions and the way your team works.