Clara AI: Medspas adding after-hours or overflow voice coverage to supported scheduling software.
Hailey: Medspas comparing a focused receptionist add-on with a broader platform change.
Clara AIVoice AI receptionist with medspa workflows
HaileyAI receptionist with medspa configurationMedspas adding after-hours or overflow voice coverage to supported scheduling software.
Medspas comparing a focused receptionist add-on with a broader platform change.
There is no universal winner. Compare the workflow and quote for your clinic, rather than awarding points for feature names.
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| Decision | Clara AI | Hailey |
|---|---|---|
| What it is | Clara describes a configurable medspa call workflow, approved answers and human escalation. Its pricing distinguishes answering and appointment-request capture from direct booking. | Hailey describes treatment-aware voice booking and waitlist recovery, with named scheduling connections. Verify these claims in the exact system and service mix the clinic uses. |
| Vendor-described workflows |
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| Pricing evidence | Starter $99/month; Essential $299/month; Growth $500/month; Scale from $749/month. Confirm usage and integration terms. Vendor pricing source (opens in new tab) ↗ | From $199/month including 500 inbound minutes; $0.25 per additional minute. One-time setup varies with integrations; confirm outbound pricing. Vendor pricing source (opens in new tab) ↗ |
| Decision to resolve | Direct booking is listed on Growth and Scale; lower plans should not be compared as equivalent booking products. | An integration list does not establish support for each deposit, resource and treatment-series rule. |
Capabilities above are vendor descriptions, not independent tests. Pricing units, module coverage and usage allowances may differ.
Ask for a consultation after hours, change the appointment and ask a clinical question. Verify which quoted tier supports each action in your software.
Our full feature framework includes front desk, consultation, growth, controls and partner capabilities. A source can describe a related workflow without establishing the complete feature. Unmapped evidence means “Ask vendor”, not “No”.
Clinvello’s full list is owner-confirmed available. Exact operations, plan scope and assurance documents need checking for your clinic. See the full feature framework →
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| Feature | Clara AI | Hailey |
|---|---|---|
| F01 · ConnectTwo-way clinic connections | Related evidence; partial scope Named practice integrations are listed; patient, service and payment write capabilities need confirmation. Source (opens in new tab) ↗ | Related evidence; partial scope Named clinic systems are listed; supported patient, service and payment read/write actions need confirmation. Source (opens in new tab) ↗ |
| F02 · ConnectShared clinic context | Ask vendor. How do patient, service, provider and location identities stay consistent across connected systems? Support not established by this review. | Ask vendor. How do patient, service, provider and location identities stay consistent across connected systems? Support not established by this review. |
| F03 · ConnectRead-only report | Ask vendor. Can we inspect missed calls, unbooked leads and overdue recalls without enabling writes or outreach? Support not established by this review. | Ask vendor. Can we inspect missed calls, unbooked leads and overdue recalls without enabling writes or outreach? Support not established by this review. |
| F04 · Front deskVoice answering | Related evidence; partial scope After-hours answering is described; direct booking is plan-dependent and deposit handling needs confirmation. Source (opens in new tab) ↗ | Related evidence; partial scope Voice booking is described; deposits and contextual human transfers need confirmation. Source (opens in new tab) ↗ |
| F05 · Front deskText, chat and DMs | Ask vendor. Which SMS, web, WhatsApp and social channels share context, and which replies need approval? Support not established by this review. | Ask vendor. Which SMS, web, WhatsApp and social channels share context, and which replies need approval? Support not established by this review. |
| F06 · Front deskStaff escalation | Related evidence; partial scope Clinical concerns escalate with context; show the clinic-specific approved escalation list in a demo. Source (opens in new tab) ↗ | Ask vendor. Can our clinical lead define the questions that must go to a person and test an unanswered handoff? Support not established by this review. |
| F07 · Front deskReturning callers | Ask vendor. How do you verify a returning caller before using their treatment, booking or balance context? Support not established by this review. | Ask vendor. How do you verify a returning caller before using their treatment, booking or balance context? Support not established by this review. |
| F08 · Front deskCancellation backfill | Ask vendor. Can a cancellation be filled from eligible waitlist and recall patients without duplicate offers? Support not established by this review. | Related evidence; partial scope Waitlisted clients can be contacted and booked; overdue-recall selection needs confirmation. Source (opens in new tab) ↗ |
| F09 · Front deskLanguage coverage | Ask vendor. Which languages work on each channel, and how do staff review an unfamiliar-language handoff? Support not established by this review. | Ask vendor. Which languages work on each channel, and how do staff review an unfamiliar-language handoff? Support not established by this review. |
| F10 · LeadsAd and web leads | Ask vendor. Can a new ad or web inquiry receive a reply with real availability and its original source retained? Support not established by this review. | Ask vendor. Can a new ad or web inquiry receive a reply with real availability and its original source retained? Support not established by this review. |
| F11 · LeadsFollow-up sequences | Ask vendor. Do replies, bookings and withdrawn contact permission stop the appropriate follow-up sequence? Support not established by this review. | Ask vendor. Do replies, bookings and withdrawn contact permission stop the appropriate follow-up sequence? Support not established by this review. |
| F12 · LeadsCoordinator routing | Ask vendor. Can selected inquiries route to the right coordinator with the reason and conversation attached? Support not established by this review. | Ask vendor. Can selected inquiries route to the right coordinator with the reason and conversation attached? Support not established by this review. |
| F13 · ConsultPre-consult summaries | Ask vendor. Can guided patient intake and goals reach the provider before the consultation without generating medical advice? Support not established by this review. | Ask vendor. Can guided patient intake and goals reach the provider before the consultation without generating medical advice? Support not established by this review. |
| F14 · ConsultPlans and quotes | Ask vendor. Can a patient accept a provider-prepared plan by text, with the deposit or financing status reconciled? Support not established by this review. | Ask vendor. Can a patient accept a provider-prepared plan by text, with the deposit or financing status reconciled? Support not established by this review. |
| F15 · ConsultProvider-led visualization | Ask vendor. Which visualization tools connect to the consultation, and how are consent and generated images controlled? Support not established by this review. | Ask vendor. Which visualization tools connect to the consultation, and how are consent and generated images controlled? Support not established by this review. |
| F16 · ConsultDraft clinical notes | Ask vendor. Can a draft include units and lot context and reach the original EMR for provider review and signature? Support not established by this review. | Ask vendor. Can a draft include units and lot context and reach the original EMR for provider review and signature? Support not established by this review. |
| F17 · RetentionTreatment recall | Ask vendor. Can the clinic set treatment-specific recall windows and offer suitable open appointments? Support not established by this review. | Ask vendor. Can the clinic set treatment-specific recall windows and offer suitable open appointments? Support not established by this review. |
| F18 · RetentionCheckout rebooking | Ask vendor. Can staff prompt and complete the next appointment before the current visit ends? Support not established by this review. | Ask vendor. Can staff prompt and complete the next appointment before the current visit ends? Support not established by this review. |
| F19 · RetentionPatient reactivation | Ask vendor. Does reactivation verify the contact permission and stop when the patient replies or books? Support not established by this review. | Ask vendor. Does reactivation verify the contact permission and stop when the patient replies or books? Support not established by this review. |
| F20 · RetentionMembership retention | Ask vendor. How are membership drop-off signals reviewed and distinguished from an ordinary overdue visit? Support not established by this review. | Ask vendor. How are membership drop-off signals reviewed and distinguished from an ordinary overdue visit? Support not established by this review. |
| F21 · GrowthRevenue attribution | Ask vendor. Can one ad inquiry be traced through its booked appointment and collected payment without merging those states? Support not established by this review. | Ask vendor. Can one ad inquiry be traced through its booked appointment and collected payment without merging those states? Support not established by this review. |
| F22 · GrowthReview requests | Ask vendor. Do review requests use the same rules for every eligible patient, with reply drafts approved by staff? Support not established by this review. | Ask vendor. Do review requests use the same rules for every eligible patient, with reply drafts approved by staff? Support not established by this review. |
| F23 · GrowthAd creative studio | Ask vendor. Can clinic-approved campaign copy, images and short video be reviewed against the clinic’s marketing rules? Support not established by this review. | Ask vendor. Can clinic-approved campaign copy, images and short video be reviewed against the clinic’s marketing rules? Support not established by this review. |
| F24 · GrowthAd spend optimization | Ask vendor. Can campaign budget changes use booked and paid outcomes rather than only lead volume? Support not established by this review. | Ask vendor. Can campaign budget changes use booked and paid outcomes rather than only lead volume? Support not established by this review. |
| F25 · GrowthAudience controls | Ask vendor. Which data and permissions support audience creation, and how is patient information kept out of advertising tools? Support not established by this review. | Ask vendor. Which data and permissions support audience creation, and how is patient information kept out of advertising tools? Support not established by this review. |
| F26 · GrowthTreatment landing pages | Ask vendor. Can a treatment page carry clinic-approved pricing information and an operational booking path? Support not established by this review. | Ask vendor. Can a treatment page carry clinic-approved pricing information and an operational booking path? Support not established by this review. |
| F27 · GrowthLocal and AI-search visibility | Ask vendor. Can local profile updates and search FAQs use the clinic’s approved treatment menu? Support not established by this review. | Ask vendor. Can local profile updates and search FAQs use the clinic’s approved treatment menu? Support not established by this review. |
| F28 · IntelligenceMorning brief | Ask vendor. Does the daily brief identify the inquiries, recalls and provider capacity that need action? Support not established by this review. | Ask vendor. Does the daily brief identify the inquiries, recalls and provider capacity that need action? Support not established by this review. |
| F29 · IntelligenceClinic questions | Ask vendor. Can staff inspect the source records behind an answer about bookings, revenue or campaign performance? Support not established by this review. | Ask vendor. Can staff inspect the source records behind an answer about bookings, revenue or campaign performance? Support not established by this review. |
| F30 · IntelligenceConversation coaching | Ask vendor. Can staff review how a call or chat was scored and correct the coaching assessment? Support not established by this review. | Ask vendor. Can staff review how a call or chat was scored and correct the coaching assessment? Support not established by this review. |
| F31 · IntelligenceLocation comparisons | Ask vendor. Are location comparisons calculated using the same definitions and source-record states? Support not established by this review. | Ask vendor. Are location comparisons calculated using the same definitions and source-record states? Support not established by this review. |
| F32 · TrustBAA, audit history and redaction | Related evidence; partial scope BAA options are described; audit history and PHI-redaction behavior need confirmation. Source (opens in new tab) ↗ | Ask vendor. Which contract, activity logs, access settings and redaction controls cover the exact service we buy? Support not established by this review. |
| F33 · TrustContact permissions | Ask vendor. Where is each channel’s contact permission recorded, checked before sending and retained for review? Support not established by this review. | Ask vendor. Where is each channel’s contact permission recorded, checked before sending and retained for review? Support not established by this review. |
| F34 · TrustClinic policy controls | Related evidence; partial scope Answers and call policies are configurable; medical-director approvals by location need confirmation. Source (opens in new tab) ↗ | Ask vendor. Can the clinical lead approve scripts, escalation and outreach rules by location? Support not established by this review. |
| F35 · TrustCanadian hosting and assurance | Ask vendor. Which assurance reports and regional hosting commitments apply to our actual deployment? Support not established by this review. | Ask vendor. Which assurance reports and regional hosting commitments apply to our actual deployment? Support not established by this review. |
| F36 · PlatformWhite-label experience | Ask vendor. Which supported components can a partner embed under its own brand and commercial terms? Support not established by this review. | Ask vendor. Which supported components can a partner embed under its own brand and commercial terms? Support not established by this review. |
| F37 · PlatformPartner API and webhooks | Ask vendor. Which documented partner interfaces expose permitted actions and auditable results? Support not established by this review. | Ask vendor. Which documented partner interfaces expose permitted actions and auditable results? Support not established by this review. |
| F38 · PlatformBulk provisioning and billing | Ask vendor. Can an authorized partner provision and manage billing across many locations without repeated manual setup? Support not established by this review. | Ask vendor. Can an authorized partner provision and manage billing across many locations without repeated manual setup? Support not established by this review. |
| F39 · IntelligenceClinic brain | Ask vendor. Can staff inspect sources and action history, with routine work following rules and other actions requiring approval? Support not established by this review. | Ask vendor. Can staff inspect sources and action history, with routine work following rules and other actions requiring approval? Support not established by this review. |
“Reviewed” means we read the public page. It does not confirm deployment, contract terms or performance in your clinic.
Clinvello adds AI workflows to supported clinic systems. Compare it separately if you intend to keep your existing software.
Voice AI receptionist with medspa workflowsClara describes a configurable medspa call workflow, approved answers and human escalation. Its pricing distinguishes answering and appointment-request capture from direct booking.
Compare with ClinvelloAI receptionist with medspa configurationHailey describes treatment-aware voice booking and waitlist recovery, with named scheduling connections. Verify these claims in the exact system and service mix the clinic uses.
Compare with ClinvelloAsk us to demonstrate the booking, handoff and reporting your clinic needs.