AI-native clinic operating systemDecoda Health
Decoda describes a practice platform with a front desk connected to its patient record and calendar. Compare it as a potential system replacement.
Compare with ClinvelloTwo vendors · One clinic workflow
Decoda Health vs Tepali
Decoda Health: Clinics evaluating a new operating system with native AI reception.
Tepali: Medspas reviewing clinical documentation and operations alongside AI lead response.
Decoda HealthAI-native clinic operating systemvs
TepaliAI-native medspa EMR and operations
TepaliAI-native medspa EMR and operationsThe quick answer
Consider Decoda Health when…
Clinics evaluating a new operating system with native AI reception.
Consider Tepali when…
Medspas reviewing clinical documentation and operations alongside AI lead response.
There is no universal winner. Compare the workflow and quote for your clinic, rather than awarding points for feature names.
Side by side
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| Decision | Decoda Health | Tepali |
|---|---|---|
| What it is | Decoda describes a practice platform with a front desk connected to its patient record and calendar. Compare it as a potential system replacement. | Tepali describes front desk, charting, checkout and marketing in one medspa system. Its scope makes it relevant to clinics considering a full platform change. |
| Vendor-described workflows |
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| Pricing evidence | Request a current quote; public pricing was not verified. Vendor pricing source (opens in new tab) ↗ | Request a current quote; public pricing was not verified. Vendor pricing source (opens in new tab) ↗ |
| Decision to resolve | Test migration, charting and checkout as well as phone answering; adoption is a whole-clinic decision. | Assess charting and migration depth separately from marketing claims about time or revenue saved. |
Capabilities above are vendor descriptions, not independent tests. Pricing units, module coverage and usage allowances may differ.
Run the same demo twice.
Move a synthetic patient from lead to intake, appointment, note and payment. Identify which records move during migration and which stay in another tool.
- Give each team the same synthetic inputs. Note every manual step and which application owns the final record.
- Repeat the workflow with a cancellation, a missing field or an unavailable staff member. Inspect what fails and how staff recover.
- Get the exact module names, limits, supported connection operations and total cost in the written quote.
Ask about the details.
Questions for Decoda Health
- Can we test booking, changing and cancelling against our actual service rules?
- What records, consents and balances can be migrated and exported?
- Which call types require human confirmation and how are failures reported?
Questions for Tepali
- Can our medical director review and sign our actual chart templates?
- What does migration omit, and how are balances reconciled?
- Can we obtain a written BAA and test the exact channels we will use?
All 39 features, considered.
Our full feature framework includes front desk, consultation, growth, controls and partner capabilities. A source can describe a related workflow without establishing the complete feature. Unmapped evidence means “Ask vendor”, not “No”.
Clinvello’s full list is owner-confirmed available. Exact operations, plan scope and assurance documents need checking for your clinic. See the full feature framework →
Open the 39-feature evidence comparison
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| Feature | Decoda Health | Tepali |
|---|---|---|
| F01 · ConnectTwo-way clinic connections | Ask vendor. Which patient, appointment and payment reads and writes work in our exact clinic software? Support not established by this review. | Ask vendor. Which patient, appointment and payment reads and writes work in our exact clinic software? Support not established by this review. |
| F02 · ConnectShared clinic context | Related evidence; partial scope Calendar and patient-record context are connected; the complete cross-system data model is unverified. Source (opens in new tab) ↗ | Related evidence; partial scope Charts contain units, lots and consents; a shared cross-system model is unverified. Source (opens in new tab) ↗ |
| F03 · ConnectRead-only report | Ask vendor. Can we inspect missed calls, unbooked leads and overdue recalls without enabling writes or outreach? Support not established by this review. | Ask vendor. Can we inspect missed calls, unbooked leads and overdue recalls without enabling writes or outreach? Support not established by this review. |
| F04 · Front deskVoice answering | Related evidence; partial scope Voice calls and calendar writes are described; deposit handling and the complete transfer flow need confirmation. Source (opens in new tab) ↗ | Related evidence; partial scope Call responses are described; complete voice booking, deposits and contextual transfers need demonstration. Source (opens in new tab) ↗ |
| F05 · Front deskText, chat and DMs | Related evidence; partial scope Calls, SMS and web chat share an assistant; all social channels and approval mode need confirmation. Source (opens in new tab) ↗ | Related evidence; partial scope Texts and Instagram DMs are described; all channels and social approval controls need confirmation. Source (opens in new tab) ↗ |
| F06 · Front deskStaff escalation | Related evidence; partial scope Caller transfer or staff notification is described; clinical escalation rules need demonstration. Source (opens in new tab) ↗ | Ask vendor. Can our clinical lead define the questions that must go to a person and test an unanswered handoff? Support not established by this review. |
| F07 · Front deskReturning callers | Related evidence; partial scope Caller verification and patient-record summaries are described; last-treatment and balance retrieval need confirmation. Source (opens in new tab) ↗ | Ask vendor. How do you verify a returning caller before using their treatment, booking or balance context? Support not established by this review. |
| F08 · Front deskCancellation backfill | Ask vendor. Can a cancellation be filled from eligible waitlist and recall patients without duplicate offers? Support not established by this review. | Ask vendor. Can a cancellation be filled from eligible waitlist and recall patients without duplicate offers? Support not established by this review. |
| F09 · Front deskLanguage coverage | Ask vendor. Which languages work on each channel, and how do staff review an unfamiliar-language handoff? Support not established by this review. | Ask vendor. Which languages work on each channel, and how do staff review an unfamiliar-language handoff? Support not established by this review. |
| F10 · LeadsAd and web leads | Ask vendor. Can a new ad or web inquiry receive a reply with real availability and its original source retained? Support not established by this review. | Related evidence; partial scope Meta lead response is described; the full lead-source list and response target need confirmation. Source (opens in new tab) ↗ |
| F11 · LeadsFollow-up sequences | Ask vendor. Do replies, bookings and withdrawn contact permission stop the appropriate follow-up sequence? Support not established by this review. | Ask vendor. Do replies, bookings and withdrawn contact permission stop the appropriate follow-up sequence? Support not established by this review. |
| F12 · LeadsCoordinator routing | Ask vendor. Can selected inquiries route to the right coordinator with the reason and conversation attached? Support not established by this review. | Ask vendor. Can selected inquiries route to the right coordinator with the reason and conversation attached? Support not established by this review. |
| F13 · ConsultPre-consult summaries | Ask vendor. Can guided patient intake and goals reach the provider before the consultation without generating medical advice? Support not established by this review. | Ask vendor. Can guided patient intake and goals reach the provider before the consultation without generating medical advice? Support not established by this review. |
| F14 · ConsultPlans and quotes | Ask vendor. Can a patient accept a provider-prepared plan by text, with the deposit or financing status reconciled? Support not established by this review. | Ask vendor. Can a patient accept a provider-prepared plan by text, with the deposit or financing status reconciled? Support not established by this review. |
| F15 · ConsultProvider-led visualization | Ask vendor. Which visualization tools connect to the consultation, and how are consent and generated images controlled? Support not established by this review. | Ask vendor. Which visualization tools connect to the consultation, and how are consent and generated images controlled? Support not established by this review. |
| F16 · ConsultDraft clinical notes | Ask vendor. Can a draft include units and lot context and reach the original EMR for provider review and signature? Support not established by this review. | Ask vendor. Can a draft include units and lot context and reach the original EMR for provider review and signature? Support not established by this review. |
| F17 · RetentionTreatment recall | Ask vendor. Can the clinic set treatment-specific recall windows and offer suitable open appointments? Support not established by this review. | Related evidence; partial scope Touch-up reminder texts are described; treatment-specific windows and open slots need demonstration. Source (opens in new tab) ↗ |
| F18 · RetentionCheckout rebooking | Ask vendor. Can staff prompt and complete the next appointment before the current visit ends? Support not established by this review. | Ask vendor. Can staff prompt and complete the next appointment before the current visit ends? Support not established by this review. |
| F19 · RetentionPatient reactivation | Ask vendor. Does reactivation verify the contact permission and stop when the patient replies or books? Support not established by this review. | Ask vendor. Does reactivation verify the contact permission and stop when the patient replies or books? Support not established by this review. |
| F20 · RetentionMembership retention | Ask vendor. How are membership drop-off signals reviewed and distinguished from an ordinary overdue visit? Support not established by this review. | Ask vendor. How are membership drop-off signals reviewed and distinguished from an ordinary overdue visit? Support not established by this review. |
| F21 · GrowthRevenue attribution | Ask vendor. Can one ad inquiry be traced through its booked appointment and collected payment without merging those states? Support not established by this review. | Ask vendor. Can one ad inquiry be traced through its booked appointment and collected payment without merging those states? Support not established by this review. |
| F22 · GrowthReview requests | Ask vendor. Do review requests use the same rules for every eligible patient, with reply drafts approved by staff? Support not established by this review. | Ask vendor. Do review requests use the same rules for every eligible patient, with reply drafts approved by staff? Support not established by this review. |
| F23 · GrowthAd creative studio | Ask vendor. Can clinic-approved campaign copy, images and short video be reviewed against the clinic’s marketing rules? Support not established by this review. | Ask vendor. Can clinic-approved campaign copy, images and short video be reviewed against the clinic’s marketing rules? Support not established by this review. |
| F24 · GrowthAd spend optimization | Ask vendor. Can campaign budget changes use booked and paid outcomes rather than only lead volume? Support not established by this review. | Ask vendor. Can campaign budget changes use booked and paid outcomes rather than only lead volume? Support not established by this review. |
| F25 · GrowthAudience controls | Ask vendor. Which data and permissions support audience creation, and how is patient information kept out of advertising tools? Support not established by this review. | Ask vendor. Which data and permissions support audience creation, and how is patient information kept out of advertising tools? Support not established by this review. |
| F26 · GrowthTreatment landing pages | Ask vendor. Can a treatment page carry clinic-approved pricing information and an operational booking path? Support not established by this review. | Ask vendor. Can a treatment page carry clinic-approved pricing information and an operational booking path? Support not established by this review. |
| F27 · GrowthLocal and AI-search visibility | Ask vendor. Can local profile updates and search FAQs use the clinic’s approved treatment menu? Support not established by this review. | Ask vendor. Can local profile updates and search FAQs use the clinic’s approved treatment menu? Support not established by this review. |
| F28 · IntelligenceMorning brief | Ask vendor. Does the daily brief identify the inquiries, recalls and provider capacity that need action? Support not established by this review. | Ask vendor. Does the daily brief identify the inquiries, recalls and provider capacity that need action? Support not established by this review. |
| F29 · IntelligenceClinic questions | Ask vendor. Can staff inspect the source records behind an answer about bookings, revenue or campaign performance? Support not established by this review. | Ask vendor. Can staff inspect the source records behind an answer about bookings, revenue or campaign performance? Support not established by this review. |
| F30 · IntelligenceConversation coaching | Ask vendor. Can staff review how a call or chat was scored and correct the coaching assessment? Support not established by this review. | Ask vendor. Can staff review how a call or chat was scored and correct the coaching assessment? Support not established by this review. |
| F31 · IntelligenceLocation comparisons | Ask vendor. Are location comparisons calculated using the same definitions and source-record states? Support not established by this review. | Ask vendor. Are location comparisons calculated using the same definitions and source-record states? Support not established by this review. |
| F32 · TrustBAA, audit history and redaction | Ask vendor. Which contract, activity logs, access settings and redaction controls cover the exact service we buy? Support not established by this review. | Ask vendor. Which contract, activity logs, access settings and redaction controls cover the exact service we buy? Support not established by this review. |
| F33 · TrustContact permissions | Ask vendor. Where is each channel’s contact permission recorded, checked before sending and retained for review? Support not established by this review. | Ask vendor. Where is each channel’s contact permission recorded, checked before sending and retained for review? Support not established by this review. |
| F34 · TrustClinic policy controls | Ask vendor. Can the clinical lead approve scripts, escalation and outreach rules by location? Support not established by this review. | Ask vendor. Can the clinical lead approve scripts, escalation and outreach rules by location? Support not established by this review. |
| F35 · TrustCanadian hosting and assurance | Ask vendor. Which assurance reports and regional hosting commitments apply to our actual deployment? Support not established by this review. | Ask vendor. Which assurance reports and regional hosting commitments apply to our actual deployment? Support not established by this review. |
| F36 · PlatformWhite-label experience | Ask vendor. Which supported components can a partner embed under its own brand and commercial terms? Support not established by this review. | Ask vendor. Which supported components can a partner embed under its own brand and commercial terms? Support not established by this review. |
| F37 · PlatformPartner API and webhooks | Ask vendor. Which documented partner interfaces expose permitted actions and auditable results? Support not established by this review. | Ask vendor. Which documented partner interfaces expose permitted actions and auditable results? Support not established by this review. |
| F38 · PlatformBulk provisioning and billing | Ask vendor. Can an authorized partner provision and manage billing across many locations without repeated manual setup? Support not established by this review. | Ask vendor. Can an authorized partner provision and manage billing across many locations without repeated manual setup? Support not established by this review. |
| F39 · IntelligenceClinic brain | Ask vendor. Can staff inspect sources and action history, with routine work following rules and other actions requiring approval? Support not established by this review. | Ask vendor. Can staff inspect sources and action history, with routine work following rules and other actions requiring approval? Support not established by this review. |
Sources and review dates
“Reviewed” means we read the public page. It does not confirm deployment, contract terms or performance in your clinic.
- Decoda AI Front Desk (opens in new tab) ↗Public page reviewed ·
- Tepali product and FAQ page (opens in new tab) ↗Public page reviewed ·
Considering an AI layer?
Clinvello adds AI workflows to supported clinic systems. Compare it separately if you intend to keep your existing software.
AI-native clinic operating systemAI-native medspa EMR and operationsTepali
Tepali describes front desk, charting, checkout and marketing in one medspa system. Its scope makes it relevant to clinics considering a full platform change.
Compare with ClinvelloBring your workflow
See it in your clinic software.
Ask us to demonstrate the booking, handoff and reporting your clinic needs.