Front desk
Text, chat and DMs
Answer texts, web chat, WhatsApp and supported social DMs using clinic-approved information.
Your clinic. Connected.
- Meet the patient on their channel
- Use the clinic’s responses
- Book or pass to staff
A clearer next step for your team.
A patient may start on your website or in a message. Your team should be able to keep the inquiry moving toward booking.
How it works
The workflow, step by step.
- 01
Meet the patient on their channel
Support SMS, web chat, WhatsApp and connected Instagram or Facebook messages.
- 02
Use the clinic’s responses
Answer booking questions from approved information and keep relevant context attached to the conversation.
- 03
Book or pass to staff
Complete supported booking steps, or prepare a handoff when the question needs a person.
Your team stays in control.
Contact permissions apply before outbound messages. Social messages can use draft-for-approval mode; clinical questions remain with the care team.
What we’ll check for your clinic.
- Which messaging accounts and channels your clinic will connect.
- Reply permissions, approval rules and staff handoff destinations for each channel.
See this with your clinic’s workflow.
Bring your system, your questions and the way your team works.