Decoda Health
Decoda describes a practice platform with a front desk connected to its patient record and calendar. Compare it as a potential system replacement.
Compare with ClinvelloCallSetter AI: Practices wanting a configured voice service and optional SMS/email follow-up.
Clinvello: Add AI workflows while keeping your existing clinic software.
Practices wanting a configured voice service and optional SMS/email follow-up.
Clinics that want AI workflows across supported software while retaining their existing patient records and scheduling tools.
The decision to resolve: Budget setup fees, usage overages and messaging add-ons alongside the base subscription.
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| Decision | ||
|---|---|---|
| Product role | CallSetter describes managed voice agents for appointment-led businesses, including healthcare. A medspa should verify its own scheduling and escalation rules rather than infer them from general healthcare examples. Vendor sources ↓ | An AI layer for aesthetic clinics using their existing clinic software, with marketing, front desk, follow-up, consultation support and revenue reporting. Clinvello features ↗ |
| Best-fit scenario | Practices wanting a configured voice service and optional SMS/email follow-up.Editorial assessment | Clinics that want AI workflows across supported software while retaining their existing patient records and scheduling tools.Editorial assessment |
| Pricing evidence | Starter $497/month plus $997 setup; Growth $997 plus $1,497 setup; Enterprise $1,997 plus $1,997 setup. SMS/email add-ons each $149/month plus $499 setup. Vendor pricing source (opens in new tab) ↗ |
USD per location. Clinvello plans ↗ |
| What needs checking | Budget setup fees, usage overages and messaging add-ons alongside the base subscription. | The full feature list and plan prices are owner-confirmed available as of 29 October 2026. Exact read/write operations vary by connection; confirm your workflow in a demo. |
| Staff oversight | Ask CallSetter AI to demonstrate the handoff, approval and contact-permission settings for the workflows listed below. Coverage is not assumed. | Approved scripts, contact-permission checks, activity history and staff escalation. Routine booking and follow-up follow clinic rules; other clinic-brain actions need staff approval. Clinic brain ↗ |
Pricing models are different; starting prices are not equivalent bundles. Confirm billing period, country, usage, implementation and optional modules in writing.
These are attributed product descriptions. The right column gives you a practical acceptance check, rather than assuming every claim works in your setup.
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| Workflow | Vendor description | Ask them to demonstrate |
|---|---|---|
| Appointments | The healthcare page describes checking availability and booking into a practice system. Source (opens in new tab) ↗Public page reviewed | Run an after-hours inquiry and a question requiring staff. Inspect the handoff, history and final booking status. |
| Request routing | Refill requests are described as collected and routed to a provider for authorization. Source (opens in new tab) ↗Public page reviewed | Run an after-hours inquiry and a question requiring staff. Inspect the handoff, history and final booking status. |
| No-shows | Reminder and waitlist-backfill workflows are described. Source (opens in new tab) ↗Public page reviewed | Run an after-hours inquiry and a question requiring staff. Inspect the handoff, history and final booking status. |
| Integration scope | The page names general healthcare EHR connections; confirm the exact medspa platform. Source (opens in new tab) ↗Public page reviewed | Request the exact supported operations, contract scope, access controls, retention settings and data locations. |
| Follow-up pricing | SMS and email are separately priced add-ons, with carrier/message charges additional. Source (opens in new tab) ↗Public page reviewed | Run an after-hours inquiry and a question requiring staff. Inspect the handoff, history and final booking status. |
Our full feature framework includes front desk, consultation, growth, controls and partner capabilities. A source can describe a related workflow without establishing the complete feature. Unmapped evidence means “Ask vendor”, not “No”.
Clinvello’s full list is owner-confirmed available. Exact operations, plan scope and assurance documents need checking for your clinic. See the full feature framework →
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| Feature | Clinvello | CallSetter AI |
|---|---|---|
| F01 · ConnectTwo-way clinic connections | Read and update supported bookings, patient and business records across connected clinic software.Owner-confirmed available; scope varies by plan and connection. | Related evidence; partial scope General EHR connections are named; exact medspa booking, patient and payment operations need confirmation. Source (opens in new tab) ↗ |
| F02 · ConnectShared clinic context | Keep patients, services and booking context consistent across connected systems.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. How do patient, service, provider and location identities stay consistent across connected systems? Support not established by this review. |
| F03 · ConnectRead-only report | Review missed calls and unbooked leads before enabling booking actions.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can we inspect missed calls, unbooked leads and overdue recalls without enabling writes or outreach? Support not established by this review. |
| F04 · Front deskVoice answering | Answer calls, book or reschedule, collect deposits and transfer conversations with context.Owner-confirmed available; scope varies by plan and connection. | Related evidence; partial scope Practice-system booking is described; full voice, deposit and contextual transfer behavior needs confirmation. Source (opens in new tab) ↗ |
| F05 · Front deskText, chat and DMs | Answer texts, web chat, WhatsApp and supported social DMs using clinic-approved information.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Which SMS, web, WhatsApp and social channels share context, and which replies need approval? Support not established by this review. |
| F06 · Front deskStaff escalation | Route questions outside approved information to the clinic team.Owner-confirmed available; scope varies by plan and connection. | Related evidence; partial scope Refill requests route to provider authorization; medical-question escalation rules need confirmation. Source (opens in new tab) ↗ |
| F07 · Front deskReturning callers | Use verified patient context when a returning patient calls.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. How do you verify a returning caller before using their treatment, booking or balance context? Support not established by this review. |
| F08 · Front deskCancellation backfill | Offer suitable openings to patients on the waitlist.Owner-confirmed available; scope varies by plan and connection. | Related evidence; partial scope Waitlist backfill is described; overdue-recall targeting and suitability rules need confirmation. Source (opens in new tab) ↗ |
| F09 · Front deskLanguage coverage | Support the languages enabled for your clinic and channels.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Which languages work on each channel, and how do staff review an unfamiliar-language handoff? Support not established by this review. |
| F10 · LeadsAd and web leads | Bring new inquiries into the booking flow.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can a new ad or web inquiry receive a reply with real availability and its original source retained? Support not established by this review. |
| F11 · LeadsFollow-up sequences | Follow up with permission; stop when patients reply or book.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Do replies, bookings and withdrawn contact permission stop the appropriate follow-up sequence? Support not established by this review. |
| F12 · LeadsCoordinator routing | Send selected inquiries to the right coordinator.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can selected inquiries route to the right coordinator with the reason and conversation attached? Support not established by this review. |
| F13 · ConsultPre-consult summaries | Collect patient goals, photos, video and guided intake for provider review.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can guided patient intake and goals reach the provider before the consultation without generating medical advice? Support not established by this review. |
| F14 · ConsultPlans and quotes | Share provider-prepared plans, quotes, deposits and financing options for patients to review.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can a patient accept a provider-prepared plan by text, with the deposit or financing status reconciled? Support not established by this review. |
| F15 · ConsultProvider-led visualization | Connect supported visualization tools for use within the consultation.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Which visualization tools connect to the consultation, and how are consent and generated images controlled? Support not established by this review. |
| F16 · ConsultDraft clinical notes | Draft notes with supported units and lot details, then send record updates for provider review and signature.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can a draft include units and lot context and reach the original EMR for provider review and signature? Support not established by this review. |
| F17 · RetentionTreatment recall | Use clinic-defined recall windows to offer the next appointment.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can the clinic set treatment-specific recall windows and offer suitable open appointments? Support not established by this review. |
| F18 · RetentionCheckout rebooking | Prompt the next booking before the current visit ends.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can staff prompt and complete the next appointment before the current visit ends? Support not established by this review. |
| F19 · RetentionPatient reactivation | Check contact permissions before reaching out to eligible patients.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Does reactivation verify the contact permission and stop when the patient replies or books? Support not established by this review. |
| F20 · RetentionMembership retention | Flag signs a membership may lapse and prepare offers for staff review.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. How are membership drop-off signals reviewed and distinguished from an ordinary overdue visit? Support not established by this review. |
| F21 · GrowthRevenue attribution | Trace ad sources through bookings, payments and supported offline conversion reporting.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can one ad inquiry be traced through its booked appointment and collected payment without merging those states? Support not established by this review. |
| F22 · GrowthReview requests | Request feedback consistently and prepare replies for staff approval.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Do review requests use the same rules for every eligible patient, with reply drafts approved by staff? Support not established by this review. |
| F23 · GrowthAd creative studio | Create ad copy, images and short videos for clinic review.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can clinic-approved campaign copy, images and short video be reviewed against the clinic’s marketing rules? Support not established by this review. |
| F24 · GrowthAd spend optimization | Guide campaign budgets using booked revenue and payment records.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can campaign budget changes use booked and paid outcomes rather than only lead volume? Support not established by this review. |
| F25 · GrowthAudience controls | Build supported audience segments using approved data-handling rules.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Which data and permissions support audience creation, and how is patient information kept out of advertising tools? Support not established by this review. |
| F26 · GrowthTreatment landing pages | Create treatment pages with booking and clinic-approved information.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can a treatment page carry clinic-approved pricing information and an operational booking path? Support not established by this review. |
| F27 · GrowthLocal and AI-search visibility | Prepare local profile content and search FAQs from your clinic’s treatment menu.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can local profile updates and search FAQs use the clinic’s approved treatment menu? Support not established by this review. |
| F28 · IntelligenceMorning brief | Review bookings, outstanding inquiries and follow-up in one brief.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Does the daily brief identify the inquiries, recalls and provider capacity that need action? Support not established by this review. |
| F29 · IntelligenceClinic questions | Ask questions about supported booking and revenue data.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can staff inspect the source records behind an answer about bookings, revenue or campaign performance? Support not established by this review. |
| F30 · IntelligenceConversation coaching | Review conversations for booking quality and staff coaching.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can staff review how a call or chat was scored and correct the coaching assessment? Support not established by this review. |
| F31 · IntelligenceLocation comparisons | Compare locations using consistently defined clinic metrics.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Are location comparisons calculated using the same definitions and source-record states? Support not established by this review. |
| F32 · TrustBAA, audit history and redaction | Access a BAA, audit history and supported data-redaction controls.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Which contract, activity logs, access settings and redaction controls cover the exact service we buy? Support not established by this review. |
| F33 · TrustContact permissions | Keep contact permissions attached to outbound follow-up actions.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Where is each channel’s contact permission recorded, checked before sending and retained for review? Support not established by this review. |
| F34 · TrustClinic policy controls | Approve scripts, escalation rules and outreach settings by location.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can the clinical lead approve scripts, escalation and outreach rules by location? Support not established by this review. |
| F35 · TrustCanadian hosting and assurance | Canadian hosting is available, with a SOC 2 Type II report available for review.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Which assurance reports and regional hosting commitments apply to our actual deployment? Support not established by this review. |
| F36 · PlatformWhite-label experience | Embed supported capabilities under a partner brand.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Which supported components can a partner embed under its own brand and commercial terms? Support not established by this review. |
| F37 · PlatformPartner API and webhooks | Connect supported records, events and actions through partner APIs and webhooks.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Which documented partner interfaces expose permitted actions and auditable results? Support not established by this review. |
| F38 · PlatformBulk provisioning and billing | Manage partner rollout and billing across locations.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can an authorized partner provision and manage billing across many locations without repeated manual setup? Support not established by this review. |
| F39 · IntelligenceClinic brain | Find answers in clinic knowledge and permitted records, then handle tasks within your clinic’s approval rules.Owner-confirmed available; scope varies by plan and connection. | Ask vendor. Can staff inspect sources and action history, with routine work following rules and other actions requiring approval? Support not established by this review. |
Ask both teams to use the same synthetic patient and appointment. Record what is completed automatically, what remains for staff and where the final record appears.
CallSetter describes managed voice agents for appointment-led businesses, including healthcare. A medspa should verify its own scheduling and escalation rules rather than infer them from general healthcare examples. Clinvello is an AI layer on supported clinic software. Compare the specific job, integration and operating cost; tools with different roles may be complementary.
The published figures use different bundles and billing units. Compare your actual locations, staff, call usage, AI add-ons, onboarding and payment costs. Request a written total from both teams.
No. This page reviews public sources and separates those descriptions from our buying advice. It does not establish performance, security certification or the outcome of a live integration test.
“Reviewed” means we read the public page. It does not confirm deployment, contract terms or performance in your clinic.
Decoda describes a practice platform with a front desk connected to its patient record and calendar. Compare it as a potential system replacement.
Compare with ClinvelloTepali describes front desk, charting, checkout and marketing in one medspa system. Its scope makes it relevant to clinics considering a full platform change.
Compare with ClinvelloIllume describes analytics drawn from existing practice systems, with separate reactivation services. It suits a reporting decision more directly than a phone-answering decision.
Compare with ClinvelloAsk us to demonstrate the booking, handoff and reporting your clinic needs.